FAQ | JUME BONSAI

QWhat is the difference between MUKU and SHOKEI?: MUKU is a one-of-a-kind work reconstructed from an actual bonsai whose life has come to an end.
SHOKEI is bonsai artwork created from the ground up using materials such as Tosa washi (traditional Japanese handmade paper) and clay.
QDo you use real plant materials?: MUKU uses actual bonsai materials, including trunks and branches.
SHOKEI is made entirely from non-living materials.
QWhat kind of washi do you use?: We use Tosa washi, one of Japan’s three renowned washi traditions.
It is characterized by its layered fibers and natural texture.
QDo you use real moss or soil?: No. The textures are recreated using materials such as washi, clay, and dyes.
QDo the works have a scent?: MUKU may retain a faint scent from its natural materials, but no fragrance is added. It is unscented.

QCan I place a custom order?: Yes. SHOKEI is generally made to order. We will propose a design based on the desired size, atmosphere, and installation location.
QCan I review the design during the order process?: We can show you reference works before the order is placed, and you can also review progress photos before completion.
QCan you make a proposal based on my budget?: Yes. We will propose suitable materials, size, and specifications based on your budget and intended use.
QCan I order from outside Japan?: Yes. SHOKEI can be shipped internationally. MUKU may be subject to restrictions depending on export requirements.

QCan the works be displayed outdoors?: They are intended primarily for indoor display. Please avoid direct sunlight, rain, wind, and high humidity.
QDo they require maintenance?: No watering or light-related care is required. Gently dusting the work occasionally with a soft brush or cloth is sufficient.
QWill the colors fade over time?: Under normal indoor conditions, the work can retain its beauty for a long time. Please avoid direct sunlight and high humidity.
QCan a damaged work be repaired?: Paid repair service is available. Please send us photos of the damage so we can advise you.
QIs it safe to display around small children?: Because wire and small parts are used, we recommend displaying the work out of reach of children.

QWhat is the lead time?: Some MUKU works are available for immediate delivery.
SHOKEI usually requires approximately two months, depending on order volume.
QWhat payment methods are available?: Payment is made by bank transfer before the order is processed.
QIs gift packaging available?: Yes. Paulownia gift boxes are available.
QCan I cancel or return an order?: Because the works are made to order, cancellations after an order is confirmed are generally not accepted. Returns after receipt are also not accepted.
If there is a defect in the work, we will respond appropriately.
QDo you accept bulk orders for stores or corporate clients?: Yes. We also provide decorative proposals and create original works for companies and stores.
Please feel free to contact us.
QWhere do you ship?: ・Throughout Japan
・International shipping (some regions are restricted)
※International shipments require advance confirmation depending on the destination and customs requirements.

FAQFrequently Asked Questions